Return and Exchanges
LYNAE aims to provide its customers with a seamless shopping experience. To ensure clarity and fairness, please review our Returns & Exchanges policy below.
Returns
We gladly accept returns within 10 days of the order being delivered to the customer, except specifically stated otherwise during sale or festive periods.
Returned items must be in pristine condition, just as they were when initially received. This includes being unused, unworn, unaltered, and with all original tags and packaging intact. Any signs of use, damage, or alterations may result in the item being ineligible for return.
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and the money will be returned to you via the original payment method.
Please allow up to 10 working days for returns to be processed once we have received them.
To initiate a return, please email or WhatsApp us your order number along with the reason for return within 10 days of the order being delivered.
Email: hello.lynaeofficial@gmail.com
WhatsApp: +923212897023
The Fine Print
Final sale items will not be eligible for returns.
Customers are responsible for the cost of return shipping. Return shipping costs will not be refunded as part of the exchange process. It's important to ensure that the return shipment is adequately packaged and insured to prevent any damage during transit.
Customer Responsibility:
Customers are responsible for ensuring the eligibility and condition of returned items. It's important to follow the guidelines outlined in our policy to avoid any issues with the exchange process.
Retailer Responsibility:
We are committed to processing eligible exchanges according to our policy. Our goal is to ensure a seamless and satisfactory experience for our customers.
Defective Products
At LYNAE, we prioritise quality assurance to ensure that customers receive products free from defects. Our quality checks include thorough inspections during manufacturing and packaging stages.
Furthermore, we adhere to strict quality control standards and industry best practices throughout the production process. This includes using high-quality materials and implementing measures to prevent defects during handling and shipping.
If you receive a product with defects, kindly notify us within 48 hours of receiving the item. To notify us of a defective product, please contact our customer service team on +923212897023 or hello.lynaeofficial@gmail.com and provide the following information to justify your claim:
- Order number or reference
- Description of the defect
- Clear photos or videos showing the defect
- Any other relevant details or documentation related to the defect
Exchanges
LYNAE is unable to offer exchanges at this time. Simply return your current order and place a new order for a replacement.
Cancellation
Customers can initiate a cancellation request within 24 hours of placing their order, provided that the order has not been shipped. After this timeframe, cancellation requests may not be accommodated. Cancellation requests are subject to approval and will not be possible for orders already processed or shipped. If the time window for cancellation has elapsed, the customer will not be allowed to cancel their order, and all associated costs will have to be borne by the customer.
The customer will, however, have the option to return their order in line with our return policy.