Terms and Conditions

1. General

Welcome to LYNAE. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before making a purchase.

LYNAE reserves the right to update, modify, or replace any part of these Terms and Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

2. Orders & Order Acceptance

All orders placed through the LYNAE website are subject to acceptance and availability.

LYNAE reserves the right to refuse or cancel any order at our discretion, including but not limited to circumstances involving:

  • Product or pricing inaccuracies
  • Limitations on quantities available for purchase
  • Suspected fraudulent transactions
  • Issues identified by our payment verification or fraud prevention systems

If an order is cancelled after payment has been processed, the customer will be notified and refunded accordingly.

3. Pricing & Product Information

While we strive to ensure that all product descriptions, pricing, and content on our website are accurate, occasional errors may occur.

In the event of an incorrect price or product information, LYNAE reserves the right to refuse or cancel orders placed for that item. Customers will be contacted regarding the issue and given the option to proceed with the corrected information or cancel the order.

4. Shipping & Delivery

Dispatch

Orders are typically dispatched within up to 3 days after the order is placed. Once your order has been shipped, you will receive a confirmation email with a tracking link so you can monitor the progress of your shipment. 

Delivery Charges

  • Delivery within Pakistan is charged at PKR 250 nationwide. 
  • International delivery charges are calculated based on destination and shipment weight.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:

  • Courier or logistical delays
  • Weather conditions
  • Political disruptions
  • Customs clearance procedures

LYNAE will keep customers informed regarding any delays and updated delivery timelines. 

5. Customs, Duties & Taxes

For international orders, customers may be required to pay import duties, taxes, or customs clearance fees upon delivery.

These charges are determined by the customs authorities of the destination country and are the sole responsibility of the customer. LYNAE does not have control over these charges and cannot predict their amount.

6. Returns

LYNAE accepts returns within 10 days of the order being delivered, unless otherwise stated during promotional or sale periods. 

To be eligible for a return:

  • Items must be unused, unworn, unaltered, and in pristine condition
  • All original tags and packaging must be intact

Any items showing signs of wear, damage, or alteration may be refused for return. 

Once your returned item is received and inspected, you will be notified regarding the approval or rejection of your refund. Approved refunds will be processed to the original payment method, typically within 10 working days after the return is received. 

Return shipping costs are the responsibility of the customer and are non-refundable.

7. Exchanges

At this time, LYNAE does not offer direct exchanges.

Customers wishing to change their item must return the original order and place a new order for the desired product. 

8. Defective Items

At LYNAE, we maintain strict quality control standards to ensure all products meet our quality expectations.

If you receive a defective item, you must notify us within 48 hours of receiving your order.

To submit a defective item claim, please provide:

  • Order number
  • Description of the defect
  • Clear photos or videos showing the issue

Claims can be submitted via:

Email: hello.lynaeofficial@gmail.com
WhatsApp: +92 321 2897023

9. Order Cancellation

Orders may be cancelled within 24 hours of placement, provided that the order has not yet been shipped.

Cancellation requests submitted after this period may not be accommodated. Orders that have already been processed or dispatched cannot be cancelled. 

10. Acceptable Use

When using the LYNAE website, users must not:

  • Violate any applicable laws or regulations.
  • Infringe upon intellectual property or privacy rights.
  • Upload or distribute unlawful, abusive, obscene, hateful, or offensive content.
  • Send spam or unsolicited commercial communications.
  • Use automated systems to scrape or harvest data from the website.
  • Introduce viruses, malware, or other harmful software.
  • Attempt to reverse engineer or interfere with the website’s software or systems.

Any violation of these terms may result in restricted access to the website.

11. Privacy

Your privacy is important to us. Any personal information collected through our website will be handled in accordance with LYNAE’s Privacy Policy and used solely for the purpose of processing orders and improving customer experience.

12. Disclaimer

We strive to ensure that the colours displayed on our website accurately represent our products. However, slight variations may occur due to:

  • Fabric dye variations
  • Lighting conditions during photography
  • Differences in screen displays and device settings

These variations do not qualify as product defects.

13. Governing Law

These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website will be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.

14. Contact Information

For questions, concerns, or complaints, please contact us:

Email: hello.lynaeofficial@gmail.com
WhatsApp: +92 321 2897023

Our customer support team aims to respond to all queries within 5 business days.